Here are just a few of the wonderful letters we have received from family and friends of our residents:



Carolyn Johnson


I took a bad fall at home and fractured my hip and requiring emergency surgery to repair it with rods and nails and screws. I had complications that made starting my rehabilitation impossible so it was several days before I could even get started in therapy. I progressed somewhat on the rehab floor at NUMC before being transferred to Cold Spring Hills.

I chose CSH because my Dad lives here full time and he has had – and we have observed – the most wonderful, attentive treatment ever since he came to live here. The nurses, PCAs, housekeeping, all of the staff know their patients so well, greet them by name, really get to know them and their families well. Dad is is great hands here. We feel very confident in his treatment and care, however, this review is about MY experience here in the rehabilitation side of the facility. That being said, from the moment I arrived here at CSH on April 10, 2018, I was made comfortable and situated in a neat, spotlessly clean, nicely appointed and comfortable room. I was greeted by a representative of each department – Physical Therapy, Occupational Therapy, Nursing, Dietary, House Doctor, Physician’s Assistant, Concierge, Social Work, you name it. If I didn’t see them that evening (I came in around 6-7 pm), then I certainly saw them the very next morning. Each department conducted a thorough interview and were fully prepared for the several medical issues I have plus the complications from my recent surgery. They were super thorough and really on top of everything. I was given the next day “off” from OT and PT to make sure all the equipment and necessities I needed were ready for my use. I was provided a wheelchair, walker, an adaptation for the toilet to help raise it several inches as I was unable to bear weight or bend my hip quite well at that point. I met my therapists that would be working with me on a daily basis next. Mary for Occupational Therapy and Josh for Physical Therapy, plus others who filled in when they were off and were equally terrific. The Rehabilitation Department got me on my feet and moving like no one ever has before! Their exercises and treatment and motivation is absolutely the reason I am going home this Friday, May 11, needing only a cane to ambulate. No more wheelchair or walker! Their knowledge and skills combined with one hour of each type of therapy 6 days a week and sometimes even an hour on Sunday got me up and walking, got the strength back in my arms and legs and is the main reason I’m going home just one month after coming here. I will have some help at home for a bit which my Social Worker, Victoria, arranged for me. Mary and Josh requested the equipment I would need for home, even arranging for the larger things to be delivered to my house before I’m discharged. My Nurses, Ashmin (sp?), Stacy, Beth, I’m sorry I’m not great with names, but they all were great. Attentive, warm and caring and such hard workers as were the amazing PCAs who never let a call light go unanswered, Housekeeping who picked up laundry right on time the day they said they would and who did me a huge favor and made sure I had clean clothes to go home with as the laundry times would not have coincided with the return of my laundry that week. I must include Michelle, the Concierge, who is a whirlwind making sure all departments are communicating, in sync, and, most importantly, that the patients remain the priority here. Again, I wish I was better with names, but have tried to salute the incredible, hardworking staff here at Cold Spring Hills Rehabilitation. Truly a job very well done by a caring, attentive and skilled professional staff. Job well done, CSH. You take great care of my Dad and you take great care of me. This is the place to go for consistent, effective and motivated Occupational and Physical Therapy. Thank you for getting me back on my feet after such a terrible ordeal!



J. Tar


Opinions about Nursing & Rehab facilities are highly personal because
we all want and expect different things, based upon our experiences. I
have cared for my Dad, who has dementia, for 10 years, so I know a bit
about the kind of care he specifically needs. What I have learned is
that fancy chandeliers don’t cut it – It’s the care that counts. Over
the years, Dad has spent short visits at a few of the larger local care
facilities. They each have their strengths and weaknesses. I have found
Cold Spring Hills to be a most perfect match for my Dad’s short &
longterm care needs. Are they absolutely perfect? – NO (neither am I) –
but they listen and adjust – That’s HUGE. From the Socialworkers, to the
Aids, Nurses, Facility Management, Administration, Kitchen Staff,
Receptionists, Rehab workers, Therapists (I’m sure I missed somebody
important)… again and again, they strive for excellence to meet your
personal needs. It’s a great Caring Feeling! – Also great is having a
Subways on-site, a HUGE, beautiful outside courtyard for patients and
visitors and LOTS of activities throughout the year. Caring is a people
business – It’s about touching, listening and helping with sincere
compassion. So, overall (for us) this is a wonderful place and I’m happy
to highly recommend it. 💖👍



James Casabona


It’s nice here. I get almost everything done for me. I have a lot of
back pain and I’m glad to say I get my medicine all on time. The rehab
people are very good to me, they go at my pace when I need to. Almost
everyone knows me and my wife by a first name basis now, and that makes
me happy. Thank you everyone.



Mehul Patel


My dad came to Cold Spring Hills a few weeks ago after his hip surgery. They first came to meet and greet us in the hospital and answered any questions we had, which I thought was really helpful. The people in rehab did a really really good job on him, he’s walking way quicker than what the doctor thought. The food is pretty good over there and there’s also a Subway sandwich shop right in the place which sometimes we’ll go out and eat all together at.


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We would like to thank you for the care and support you showed to Dorothy…

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I would like to thank you for the great food you are cooking for the residents of Cold Spring Hills …

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My mother Shirley lived in Sea Cliff 3 from March 2016 until October 11, 2016 when she passed away.  I would like to acknowledge the particular members of the …

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I would like to express my gratitude for the excellent care my aunt Gladys has received from…

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As you may know, Yvette passed away this morning.  Woodcrest 330.  My family would like to acknowledge the fine care and warmth she got through the years…

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My mother Claire has been a resident since 2006.  She began her stay at Cold Spring Rehabilitation Center in the Seacliff building.  Several years ago she was transferred…

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My brother, Bernie was a resident at Cold Spring for approximately one year. I don’t believe he was your typical resident – he was only 63 years old, stricken with emphysema, diabetes, pancreatitis as well as depression…